FAQs

Installation Instructions

How do I install my email stationery?
Click on the icon of the email program you are installing your email stationery to...

	Outlook 2003			Outlook 2007
	Mac Mail			IncrediMail
	Outlook Express			AWeber

Delivery/Broadcasting FAQs

Will stationery cause my messages to be blocked by SPAM filters?
No. Our straightforward HTML programming uses no scripting technologies, and the graphics are served rather than attached, allowing messages to pass all known anti-virus and SPAM filters.

Will it take longer to send or receive messages?
No - because we serve the graphics when the email is opened, rather than embed the picture files, the size of an email message composed on our stationery is only 1k larger than a plain text email.

Will my stationery appear when I reply to messages?
Only if you choose that feature while installing it. This feature can be turned on/off at anytime.

Will I have to use my stationery for every message I send or reply to?
No. You may choose to have it pop-up automatically for every email or you may simply insert it with the click of a button anytime you want to use it.

Will everyone that I send email to see my stationery correctly?
Almost all message recipients will be able to see your stationery exactly as it looked when you sent it. No matter what, your typed communication will always go through clearly.

Graphic Viewing Optional: Some email programs will first prompt recipients with a little link saying something like "Display images?". These recipients will find this prompt very familiar - if they have this type of a feature enabled in their email program they will see these "display images" links all the time.

Why do my images look out of place when I compose an email?
This is just something Outlook, Outlook Express, Windows Mail and IncrediMail do when it is composing a message. Your email will be received safe and sound exactly as you planned for it to look. Send one to yourself as a test.

Are my E-Stationery graphics attached to each email or are they hosted on a server?
There are no graphics attached to our emails. Our graphics are served rather than attached, allowing messages to pass all known anti-virus and SPAM filters. We host them on our server free of charge for our users for the life of your email stationery.

My email IS ATTACHING all the graphics. I thought they were supposed to be pulled from the Internet?

If you are using Outlook 2003 you will have to correct this problem by following these instructions:

1. Click on Tools in the Main Menu of Outlook
2. Choose Options from the drop down menu
3. Select the Mail Format tab in the Options pop-up window
4. Under the Message Format section click on the Internet Format button
5. Under HTML Options, make sure there is NO check mark in the box that says... When an HTML message contains pictures that are on the Internet, send a copy of the pictures instead of a reference to their location

If you are using Outlook Express you will have to correct this problem by following these instructions:

1. Click on Tools in the Main Menu of Outlook Express
2. Choose Options from the drop down menu
3. Select the Send tab in the Options pop-up window
4. Under the Mail Sending Format section click on the HTML radial button
5. Under the Mail Sending Format section now click on the HTML Settings... button
6. Make sure there is NO check mark in the box that says... Send pictures with messages
7. Click OK
8. Click OK

Design FAQs

What is a digital signature and how do I get it included in my Email Stationery?
A digital signature is a graphic of your actual signature. To have it included in your stationery simply take a fine tip felt marker, make a large signature on a white piece of paper, scan it and sent it to us - we will do the rest.

Can my email stationery have embedded links back to my website?
Yes - we will include embedded links back to your website. The most common links include a link to your homepage and a link to your email address. If you desire to have additional links please inform us of that when placing your order.

Note: No links are active when you are in "compose" mode. Links only become active after you have sent them.

What if my address or telephone number changes in the future?
Changes can be made to your stationery at any time. Changes usually cost between $10 and $25.

What if my message is too long for the size of my stationery?
All of our email stationery and newsletter layouts automatically get longer as your message gets longer. The result is that your message will always look good, no matter how short or long it is.

Can you add a confidentiality statement to the bottom of my stationery?
Yes. Please notify us with the wording you would like to use and we will display the statement below your stationery.

Can I have an email stationery look exactly the same as my business letterhead?
Yes. Just send us the digital file of your letterhead and we will convert it into an email stationery with embedded links.

Email Marketing FAQs

Can I use my E-Stationery for Email Campaigns?
Yes. Depending on the software you use will determine the process. Please check with you email campaign service to see if they allow uploading of your custom html templates.

What online services does E-Stationery recommend for email marketing and email campaigns?
We highly recommend www.AWeber.com for all your subscriptions and email marketing campaigns. E-Stationery Depot also offers a service to set up your AWeber account and will even manage all your email campaigns for you.

How do I build and manage a list of email addresses for my email campaigns?
Your opt-in leads are your livelihood! Import, export, and organize them with www.AWeber.com subscriber features:

• Add subscribers via e-mail, web forms, or the list import function.
• Import your own pre-existing lists of opt-in subscribers in multiple formats.
• Export your list for backup purposes in multiple formats.
• Save up to 25 fields of custom data with each lead.
• Receive notice via e-mail each time a new opt-in lead signs up.
• Have this e-mail notice automatically sent to multiple people.
• Automatically capture the IP address and website address where each subscriber came from.
• Capture geographic information such as origin Country, State, City, Postal Code, Area Code, Latitude, Longitude, and DMA code.
• Optionally use verified opt-in (also commonly called confirmed opt-in) for leads subscribing via a form on your website. Strongly recommended.
• View any undeliverable leads while the service automatically handles anyone who is permanently undeliverable.
• Block individual email addresses or entire domains from subscribing.
• Allow lead removal via a "Subscription Options" link in each of your messages.
• Save time by manually removing multiple leads at once.
• Automation rules save time by subscribing or unsubscribing leads when certain actions are completed (ie: unsubscribe a new customer from a prospect list).
• Customized "Subscription Options" web page with your company logo and website link.
• Search subscribers and save custom searches for later retrieval or segmenting of newsletter message sending.

Should I ever use online services that blast my email to huge numbers of opt-in email addresses?
We recommend that you be very cautious about this. Make sure the company is reputable and offers a very good value. Always ask to do a test to a small list first to see if you get any results before spending big money.

When is Email Marketing considered SPAM?
SPAM is simply sending unsolicited emails to people. If they have not subscribed to your newsletter or a 3rd party opt-in list then it is SPAM. If you send SPAM you can be blacklisted from major services like AOL, etc and then no one with an email address at those services will ever be able to receive emails from you.

General & Support FAQs

Is support available if I need it?
Yes - we will provide technical support by telephone and Remote Desktop Sharing programs. Please call us at 204-688-7500 during normal business hours (Central Standard Time). There is no charge.

Can I use Email Stationery with my Webmail service (Yahoo, MSN, etc)?
Not directly. There is currently no webmail service that we are aware of that you can install an email stationery into. If your webmail service offers POP3 service then you can install Outlook, Outlook Express or IncrediMail on your computer and set it up to send and receive email from your webmail account. Once you have this set up you may install your Email Stationery into your new email program and you may now send out your Email Stationery through your webmail service.

Can I use Email Stationery on my MAC?
YES!! We are now able to design and provide you with Email Stationery for Mac Mail.

Can I use Word as my email editor with my Email Stationery?
Yes - but we do not recommend this. MS Word tends to alter the HTML coding and can often make graphics disappear or alter the look of your email stationery. We do not provide support for issues caused by MS Word.

How do I pay for my Email Stationery?
Once you have approved your design we will send you a link that you may pay through PayPal or with any major credit card.

Is it really a good professional business practice to use email stationery?
Branded email stationery is quickly becoming the standard for email communications by top professionals and fortune 500 companies. Of course, the email stationery you use must be designed by professional graphic artists and coded by software engineers who understand the many nuances of email.

My spell checking does not seem to be working in Outlook. How do I fix it?
If you are using Outlook 2003 and need to set up your spell checker please follow these instructions:

• Click on Tools in the top menu
• Click on Options... in the drop down box
• Click on the Spelling tab in the top of the Options pop-up window
• Under General Options check off all 6 option boxes
• Then click on the AutoCorrect Options... button
• Check off all 5 boxes then click OK
• Click OK at the bottom of the options box
• Now test your email by sending one to yourself with spelling errors
• NOTE: this spell checks your email once you click the send button, not as you type your email

Installation FAQs

Do I have to use a certain email program to use your stationery?
Yes. Microsoft Outlook, Microsoft Outlook Express, Windows Mail and IncrediMail or your PC or Mac Mail on a MAC. If using web based programs you may use it with Top Producer, iContact, AWeber or Benchmark Email.

How do I install my E-Stationery?
When your order is complete and sent to you, it will include a link to the complete installation instructions for each of the email programs supported.

After installation the graphics just show up as blank boxes. What do I do now?
Your Options menu will have a Security tab that will give you a few options. We recommend that you ALLOW your program to automatically download basic images in HTML emails.

Outlook Express truncates my E-Stationery during installation - how do I fix this?
Outlook Express has a default feature that will not allow you to install a stationery where the file size is too large. If this becomes a problem we recommend using Outlook or IncrediMail instead.

How do I clear my Cache to view new graphics created by E-Stationery Depot in my existing template?

Firefox:

• Click on Tools
• Click on Clear Recent History
• Select the Time Range to Clear and place a check mark in the Cache box
• Click Clear Now

Microsoft Internet Explorer:

• Click on Tools
• Click on Internet Options
• Click on General tab
• Under Temporary Internet Files click on the Delete Files button

Outlook 2003 - Maximize Settings FAQs

How do I allow inbound html emails to automatically show served graphics?
If you want Outlook 2007 to automatically show served images (recommended) then follow these instructions:

• From your main menu click on Tools
• Select Options
• Click on the Security tab in the top of the Options window
• Under the header Download Pictures click on the button Change Automatic Download Settings
• Make sure there is NO check marks in any of the boxes on this page
• Click OK